Returns & Cancellations
Shortages or Damages
We strive to maintain high standards of quality. However, many of the materials included in each kit are hand-counted. We ask you to assist us by inspecting your order as soon as you receive it. If items have been damaged or are missing, please contact us immediately. We will replace and ship the materials as soon as possible. All claims for shortages or damaged merchandise must be made within 10 days of receipt.
It is our guarantee that you will be completely satisfied with our program and educational supplies. However, if you are not, you may return the item(s) in unused condition within 10 days of receipt. You are responsible for all shipping and handling charges on returns. Personalized items, opened CD's, and clearance kits cannot be returned.
Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
To return materials, please take the following steps:
- Call our Customer Service Department at 1.800.340.8103 to obtain a Return Authorization Number. Print this number on the outside of your package.
- Ship your return items via UPS, PRIORITY INSURED MAIL or FEDEX GROUND to: FunShine Express®, Inc., 926E East Industrial Drive, Dickinson, ND 58601
No credit will be issued for packages received Postage Due. Additional charges will be assessed for a refused order, non-deliverable, or change of address once the order has been shipped.
The FunShine Express® curriculum is satisfaction guaranteed. Pre-payment or Automatic Shipping customers can cancel at any time. To avoid additional charges, cancellations to your order must be made prior to shipment.